Frequently Asked Questions

Insurance is a means of protection from financial loss. As a form of risk management, it protects you against total loss arising from a road accident, fire, theft, or vandalism.

In Kenya, it is a legal requirement that all motor vehicles are insured against third party risks. It is also mandatory that all vehicles display a valid vehicle insurance certificate issued by an duly registered insurance company.

A comprehensive motor insurance policy covers damage to a vehicle caused by certain events. These include - but are not limited to - fire, theft, vandalism, road accidents, and falling objects. Comprehensive insurance offers the widest coverage against loss because it covers the insured, vehicle, and third-party in a single policy.

A third-party motor insurance policy protects you against the legal liability arising from your vehicle's participation in an accident that led to injury, death, or extensive property damage of a third-party. It is a risk cover under which the insurer compensates a third-party in case the insured vehicle is at fault.

Comprehensive insurance offers a broader coverage against incidences of loss than third-party insurance. The coverage is limited to the fiscal value of the vehicle as determined by a duly authorized assessor registered by the Insurance Regulatory Authority of Kenya.

An insurance premium is the amount of money that an individual or business must pay to be covered by an insurance policy. Once you pay an insurance premium you become a policy holder and as a result the insurer must provide coverage for claims being made against the policy.

The price of an insurance premium varies depending on a number of factors such as the type of coverage, the likelihood of a claim being made, the area where a policyholder lives or operates a business, the historical behavior of a person or business being covered, and the amount of competition that the underwriter faces.

Underwriting is the process by which insurers select the risks to insure and decide how much in premiums to charge for accepting those risks.

An insurance underwriter is a professional who evaluates the risks of insuring people or assets and determines the pricing of an insurance policy.

After paying an insurance premium, you become a policy holder. A policy holder is issued with a certificate of insurance as proof of insurance coverage.

A certificate of insurance is a document that contains information about a specific insurance policy such as the insurance company, the types and limits of coverage, insured entity, policy number, and the policy's effective periods.

Do not accept liability and get in touch with the traffic police if you haven't already.

The traffic police will investigate the circumstances surrounding the accident at the scene and come to a determination about who is liable.

They will issue a police abstract that goes into details about what happened at the scene of the accident and who is liable for the same. This abstract document will be required during the insurance claim application process.

When filing for an insurance claim, you will need to attach the following documents with the duly filled insurance claim form:

  • National identification card or passport
  • Genuine police abstract
  • Inspection report
  • Any medical reports

Once you have submitted these documents, our team will take over and provide regular updates on the progress of fulfilling your insurance claim.

Depending on the nature of the claim, it may take some time before the process is finalized. We urge you to be patient and regularly communicate with our support team for updates on the claims process.

An excess is money paid towards towards a claim for loss or damage to your vehicle regardless of who is to blame for the accident.

How much you pay depends on which excesses apply. Insurers have many types of excesses that can apply in different situations depending on your chosen insurance policy. Some insurers offer an excess protector which reduces the excess amount payable in case of a claim on your insurance policy.

There are two main reasons why insurance companies charge excess:

  • To eliminate most minor or small claims that can be paid for out of pocket.
  • To reduce incidence of fraudulent claims.

Excess is payable whenever a claim is submitted regardless of whether you are to blame or not. However, if you are not at fault, you can claim the amount back from the other party. There are certain circumstances when an excess cannot be recovered for example:

  • the legal costs outweigh the recovery costs
  • the insured doesn't have the third-party's details
  • the merits of the claim don't justify the recovery

In case you need more help Contact Us and we shall respond to your email within 24 hours.

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